The business side of photography
Great customers want a photographer who does great work.
Good customers want a photographer who does good work.
Cheap customers want a photographer who does good enough work.
What kind of work do you do?
Customers who pay your rates take your work seriously.
Customers who expect cheap want to take your work.
What kind of customer do you want to work with?
This is a view-from-my-office photo from a cold, rainy-snowy soccer game.
From the past two weeks:
• A Toronto professional photographer does family portraits for $500 according to his web site. The price includes a 45-minute session and 50 “fully retouched” pictures.
Fifty images in 45 minutes? Fully retouched? Ten dollars per photo?
At that price, who should have low expectations, the customer or the photographer?
This is just another view-from-my-office photo.
Corporate customers don’t buy photography, they buy outcomes or end results. How much is that end result worth to the customer? Or to rephrase that, how much does your photography contribute toward achieving the customer’s goal?
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Joseph Pasonault’s family moved from Newfoundland to the US, circa 1882, when he was six years old. In 1896, a twenty-year-old Pasonault opened his first photo studio in Cando. He later moved his studio to a larger town in North Dakota.
Canada’s pandemic case numbers today (April 2022) are the highest than at any time in the first year-and-a-half of the pandemic when everyone was panicking and hoarding toilet paper. But no one is panicking today and, figuratively speaking, the news media is no longer reporting in all caps. What’s changed?
Someone emailed earlier this week to say they needed a photographer to cover a business workshop in Toronto. Seven guest speakers will each be giving a presentation and then there will be a panel discussion with all seven.
The event wanted pictures of just the panel discussion because it’ll be the only time that all seven speakers are onstage together. The panel discussion is expected to last an hour depending on how many questions are asked by the audience.
The event person said they needed “only a few” photos of each speaker, the overall stage and the audience. They asked for a quote for “just 15 minutes of your time.”
Where to begin?
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Imagine if a restaurant charged for its meals based only on the time it takes to prepare the food. What if clothes were priced based only on the time it took to sew that piece of clothing? How about a grocery store that priced by the hour? For example, you get all the groceries you can grab for a rate of, say, $200/hour.
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If you chase every type of customer, you can end up not knowing which way to turn. Wedding customers, family portrait customers, high-school seniors, social event organizers, business headshots, real estate customers, retail web sites, consumer publications, corporate customers, commercial customers, academic institutions, etc. Who gets your attention? Everyone?
Of course you want as many customers as possible but do you want your customers to be wide and flat or narrow and deep?
Having a wide and flat customer base means that you do many different types of photography to appeal to anyone and everyone. This type of customer tends to make only occasional or relatively small purchases.
A narrow and deep customer base means that you do certain types of photography that appeal to a specific type of customer. Customers in this category tend to make more frequent or higher-priced purchases.
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