marketing

Pushing and pulling

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If finding new customers was easy, a lot of ad agencies, marketing companies and public relations agencies would be out of business.

For corporate photographers, there’s only one true way to get customers and it’s simple: be trustworthy.

Of course, people won’t trust a business they’ve never seen or heard about. So you must be visible before you can build trust.

To be visible to your potential customers, you can either push yourself in front of them or you can try to pull them to you.

“Push marketing” means you send information to your potential customers. For example, you might send postcards, newsletters or portfolio pieces to photo editors and creative directors. This is a targeted approach since you choose who gets your marketing. Other types of push marketing such as newspaper, magazine and website ads can be less targeted.
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Ninety-nine percent chance

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There’s a ninety-nine percent chance that the next potential customer who phones will ask, “How much?”

So how are you going to respond? Just hem and haw? Mumble something like, “It depends”?

Ideally a price should not be given over the phone. It’s always better to use e-mail. When you give a price over the phone, the customer will remember only the price and nothing else you said.

A customer asks “how much” usually because they don’t know what else to ask. While price may be important to them, the true reason they call is that they’re trying to figure out if you’re the right photographer for them. Do you understand their needs? Can you do the work properly? Do they feel reassured by you?

When that inevitable question is asked, you have to be ready without missing a beat. The way to do this is to have a prepared script or checklist which includes a number of questions for the customer, for example:
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Creating memorable photos for marketing

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Researchers at MIT recently published a study and online demo about trying to understand and predict image memorability. The study used 60,000 images and a few thousand participants.

A goal of this research was “[u]nderstanding why certain things are memorable…” so that it might someday be possible to create better images thereby “allowing people to consume information more efficiently.” (If you’re a photographer, please stop laughing at this.)

Researchers found that the most memorable pictures usually included – wait for it – faces or other human body parts. The least memorable pictures were those of generic scenes, especially landscapes and other types of nature. The researchers called their results a “trend.” Most photographers know that this “trend” has been around for almost 180 years.
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Optimism Bias

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Almost everyone exhibits some degree of “optimism bias.” This means we tend to underestimate the time, cost and effort needed to complete a certain task and we overestimate our chances of success.

 

Optimism is great, it helps us move forward. But optimism doesn’t wait for all the facts to come in. So sometimes you need to be aware of possible optimism bias.
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A timely reminder for photographers

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1) How much would you pay me to take a photo of you?

2) How much would I have to pay you to model for a photo?

 

Are your two answers the same? Shouldn’t they be the same since the outcome – a photo of you – is the same?

I bet your answer to the second question is much higher than the first.

 

The first question was about me, the second question was about you. Everyone values their own time more than someone else’s. This applies not only to individuals but also to businesses.

A photographer has to understand that many corporate clients tend to value their time more than their money. These clients know that any money spent on photography will be earned back but any time that might be wasted (on a photo project) is gone forever.

This means that marketing low price is the wrong approach for a corporate photographer. Instead the photographer should be showing that they value the client’s time as much as the client does. How will the photographer save the client time and effort?

For many corporate clients, it’s about the results. This means that a photographer gets paid for bringing value, not low price, to the client. It’s not usually about price unless the photographer makes it about price.

And when a photographer makes it about price, they shoot themselves in the wallet.

 

Diluting your photography

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A jack of all trades, a master of none.

When a photographer tries to be a jack of all trades, they may actually harm their business.

The Dilution Model [link to PDF] suggests that when a business tries to do too much, customers will have a lower opinion of that business. Or to reverse that, when a business specializes, that business will be considered to be an expert.

Which is the better inkjet printer: a machine that’s only a printer or one that’s a printer, a scanner, a copier and a fax machine?

Which has the best pastry: a bakery that sells only pastry or a store that sells coffee, soup, sandwiches and pastry?

Which is more knowledgeable about bicycles: a department store, a sporting goods store or a bicycle shop?

As a photographer, you have to do multiple types of photography to stay in business. But if you spread yourself too wide or if you’re just vague about what you do, you will reduce the perceived value of your photography.

A customer’s perception of your business directly affects how much they’re willing to pay for your services.

 

Story Marketing

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A lot of folks are either having a good laugh or scratching their head over the $500 bridal selfie stick that was shown at a New York fashion show.

The boutique clothing designer said the selfie stick wasn’t just a fashion runway prop but that it’s a real product. She even claimed the product was already out of stock. (Out of stock even before it was in stores?!)

A bride could easily buy a cheaper selfie stick and decorate it themselves but they won’t have a “designer” selfie stick. Of course, no one should have a selfie stick or even a pair of selfie shoes ;-) but that’s another post.

Who would buy a $500 selfie stick? Someone who thinks it’s worth $500.
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