marketing

Remarkable Marketing

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Andy Sernovitz, a marketing guy, wrote:

Advertising is the cost of being boring.

If your customers won’t talk about your stuff, you have to pay newspapers and TV shows to do it for you.

Robert Stephens,  founder of the Geek Squad, made a similar statement:

… advertising is a tax you pay for being unremarkable.

Have you ever seen an ad for Google or Facebook? When was the last time you saw a Starbucks TV commercial? How often does a pro sports league like the NBA advertise its product?
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List of ingredients

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Many years ago, professional photographers would often state that they used Nikon, Hasselblad or Sinar cameras. By pointing out that they used these highly-regarded brands, the photographers were hoping to be seen as being more professional than photographers who used other camera brands.

If a commercial client knew the photographer was using a Nikon, Hasselblad or Sinar, that client would be more confident that the photo assignment would be a success.

“Ingredient branding” is when an ingredient or component of a product or service has its own brand identity. An ingredient brand adds its own brand value to a business, product or service. Ingredient branding can help differentiate and elevate a business or product from its competitors. This can influence customer preference and help support higher pricing.

Well-known examples of ingredient brands are Gore-tex, Intel, Teflon, NutraSweet, Shimano, Lycra, Kevlar and Dolby.
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Best ways to waste your marketing budget

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Here are some of the best ways for a business to waste its marketing efforts. These have been proven to produce poor results and push customers away. If your business has too much money and you need to waste some of it, these tips should help you accomplish that goal:

• Send out press releases without any pictures. This is the best way to let editors know that your press release isn’t really important and you don’t want attention.

• Use stock photography. Nothing says “we don’t care” more than the use of cheap, stock pictures. Custom photography won’t waste money since it provides useful information to customers.

• Make sure your About Us or Contact Us web page doesn’t have any pictures of your key employees. Why risk gaining credibility and trust with your customers when you can be another impersonal business?

• Use only low-resolution pictures on your web site. Large pictures have the problem of attracting and holding customer attention which can encourage them to open their wallets. Going small is a great way to waste your web efforts.

 

That’s not my job

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Photography may be how you make money but photography is not your job.

Your job as a professional photographer is to make the world know you exist. Well okay, maybe not the entire world but at least your little corner of it.

Your job is to attract attention and get people to trust you. People only do business with someone they know or trust.

Your job is to help customers achieve what their goals. Retail customers usually want the photographer to create good memories for them but not necessarily accurate memories. Business and corporate customers want the photographer to help their company get favourable attention.

Your job is to understand the customer and offer better solutions.

Some jobs are difficult. Thank goodness photography isn’t one of them. :-)

 

Ordinary miracle of photography

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Every photographer who has ever tray-processed prints in a darkroom knows the magic of watching a picture appear on a piece of photo paper. It doesn’t matter if it’s their first print or their 10,000th print, an image appearing in the developer tray never ceases to amaze.

With digital cameras, the magic of the photo process is gone. Digital photography is so commonplace, antiseptic and automatic that most people take it for granted. Push a button, look at the LCD screen.

The technology involved in turning light into electricity, then into bits of digital information stored on a memory card, and finally into an electronic image on a computer screen is no longer considered magical, if it ever was. Digital pictures are today’s normal, everyday routine.

But the miracle of photography itself has never changed.

The ability of photography to capture the right moment, tell a story, inspire hope, enhance emotion, send a message, influence a belief, change opinion or illustrate what words cannot, is still as strong as it ever was.

This is why smart businesses always use custom photography for their press releases, annual reports, web sites and other marketing collateral. These companies understand the ordinary miracle of photography.

 

Trust Insurance

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Today, I received an information package from an insurance company from which I might buy a policy. The opening page uses the phrase “trust us” three times, including in a headline. But why should I trust them?

• The information package uses only cheap stock pictures of anonymous, generic people including the cliché woman-wearing-telephone-headset.

• The generic message from the company president has no photo.

• The company’s address is a post office box. If it had a photo of their office, at least that would’ve added some credibility.

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Turn down the volume

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A well-known saying from an unknown source:

“We lose money on every sale but we make up for it with volume!”

There are several web sites which sell discount vouchers to groups of online shoppers. A business will publish a discount offer on such a site and as long as a certain minimum number of folks buy it, the discount vouchers are e-mailed to the buyers. If there aren’t enough buyers, the discount is cancelled and no one’s credit card is charged.

This volume discount voucher system can work well for a company that sells “widgets”, meaning anything where the marginal cost is very low. It can also be good for a business such as a sports, theatrical or other event that needs to unload unsold tickets. Unloading leftover or end-or-line product at a discount can help reduce a loss.

But…
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