marketing

More Memorable Corporate Photography

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Everyone wants to save money. Presumably that’s why some companies use cheap stock pictures on their web sites. But using such pictures is counter-productive. Cheap stock pictures actually push customers away.

By design, cheap stock pictures target the lowest common denominator. This means the pictures are bland, generic and very simple to understand, just like the pictures in a children’s book.

A 1988 University of Texas study, “Effects of Color and Complexity in Still Photographs on Mental Effort and Memory”, showed that: (i) viewers pay more attention to complex photos; (ii) complex images are processed by the viewer just as easily as simple ones; and (iii) viewers remember complex pictures more than simple pictures.

This means that using cheap stock pictures serves no purpose other than to save money. But spending any money for something that delivers nothing is actually a waste of money.
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Memorable (part 2)

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In his 2011 book, Moonwalking with Einstein, science writer Joshua Foer describes how someone can increase their memory. He learned of a technique while covering a national memory competition. The following year, Foer won that same competition using this very technique.

To improve one’s memory, Foer learned that one has to associate an image with the information that needs to be remembered. The more memorable that image, the better the chance of remembering. It’s possible that Allan Paivio’s Dual Coding Theory (visual explanation here ;-) ) might help explain this.

Alexandra Horowitz, a PhD in cognitive science who teaches psychology at Barnard College in the US, wrote, “… a simple fact of human cognition: we naturally remember visual images. … The less banal, the better. Quotidian scenes are forgettable. What snags the cells of our brains are disgusting, bizarre and novel images.”
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Typecasting

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There’s a quote attributed to French author Antoine de Saint-Exupery that, roughly translated, says:

When you want to build a ship, don’t start by gathering wood, cutting boards and distributing the work, but awaken in men a desire for the vast and endless sea.

A similar philosophy could apply to photographers who seek quality customers. Instead of passively accepting any customer at any price level, it may be better to first teach customers to understand and appreciate the benefits of quality photography. Educated customers will expect more and pay more.

There are four types of customers:
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Twittering Away

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Over the past two years, I’ve noticed that many professional photographers have abandoned their blogs in favour of using Twitter. While Twitter may be more fun, more immediate, and faster and easier to do, it makes little business sense for a commercial or corporate photographer.

While there’s nothing wrong with using Twitter for personal activities or in conjunction with a blog, it doesn’t seem to benefit a professional photographer enough to warrant leaving their blog behind.

Unlike Twitter, a photographer’s blog has (or should have) more thought invested, is better indexed by search engines, holds long lasting value, is a deeper source of information and is much better at building trust and credibility.

When a company is deciding on which corporate photographer to hire, do you think they’re influenced more by a blog post or a bunch of tweets? Which better enhances a photographer’s reputation, a blog post or a few tweets?

For a professional photographer, the marketing value of a blog (aka content marketing) is huge compared to Twitter because of a blog’s capability for search engine optimization. A blog can be worth many thousands of dollars per month to a commercial photographer.

Although having said all that, as more photographers abandon blogging, the better it gets for those who stay with it.

 

Equipment Supplier

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When marketing their business, many photographers will talk about their camera equipment. On their web site, some photographers list the makes and models of all their gear. Some even display pictures of their camera equipment. Why?

When shopping for a contractor to renovate your kitchen, do you care what brand of tools they own? When your car needs servicing, do you ask the mechanic what brand of tools they use? At a restaurant, do you check what brand of kitchen appliances they have?

Customers don’t care about the brand of camera equipment that a photographer uses. They do not care nor should they.
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Bad Driving

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A Montreal photographer last week did an assignment for The Globe and Mail about an Olympic athlete and the car she drives. The athlete lives in Laval, Quebec, and she happens to drive a BMW Mini vehicle.

A Laval BMW Mini dealership saw the story and contacted the photographer to ask permission to use the picture for its Facebook marketing. The luxury car dealer offered the photographer a credit line.

Instead, the photographer asked for a nominal $150.

The car dealership refused and then just took the photo from the newspaper’s web site and reused it without any credit line.
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Pricing ups and downs

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Many (most?) photographers struggle with pricing their services. Price too high and customers will think the photographer is gouging them. Price too low and customers will think the photographer does inferior work. Either way, the photographer loses.

Some photographers think that if they lower their existing prices, their business will increase. Their plan is to charge less and make up for it with volume.

But this means the photographer is going to do the same work and provide the same level of service, all for less money. Then they’ll do it many times over again, always for less money, and somehow it’ll earn them more money. But these photographers fail to understand three things:
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