business practices

Getting Better All The Time

New York Yankees manager Joe Girardi (L) argues with home plate umpire Bruce Dreckman in the eighth inning of their American League East MLB baseball game against the Toronto Blue Jays in Toronto, 06 June 2010.

This is another view-from-my-office photo.

When a photo job doesn’t work out the way you wanted, who do you blame?

If you blame your tools then the solution is to get better tools.

If you blame your customers then the solution is to get better customers.

But if the blame rests on you then the solution is to get better.
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Low Prices: A Cautionary Tale

This isn’t just a picture of nearly frozen waterfalls in Niagara Falls, February 2015. The photo shows science in action! Normally you don’t see clouds being created right in front of you because the point of creation is much higher in the atmosphere. But here, with the relatively warm mist from the falls, warm sunlight and ice cold air, clouds quickly formed at ground level (okay, at water level) and rose into the sky.

This is another view-from-my-office photo.

A photographer asked me to take at look his recent food photos (mostly photos of product packaging). His customer wasn’t happy with the pictures. The photographer wanted a second opinion before replying to his customer.
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Contractually Obligated

Two tennis fans wait for the rain to stop during a Canadian Open tennis tournament in Toronto, 2017. All other spectators left their seats to find shelter inside the stadium. These two were prepared for a rainy day.

This is another view-from-my-office photo.

Yesterday I was exchanging e-mails with a photographer who shot a commercial job two months ago. The photography has been completed, the photos have been delivered, and the customer has paid. Two months ago. His customer is using the photos in transit ads. The photographer asked if he should now charge more for this usage.
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Getting Paid

If you don’t print your own money then you have to make money the old fashion way by having a job. But a job works only if you get paid. (National Film Board of Canada / Library and Archives Canada circa 1955-1956.)

There have been only three times when I had difficulty getting paid. All were in the mid-1980s when I was just starting out:

1)   My first corporate customer was a very small pharmaceutical company. The company wanted the photos shot on transparency film because the images were for a slide presentation. I asked if they also wanted prints. No, they did not want prints, only slides. The job was done and the slides were delivered. The customer refused to pay because I did not deliver prints.
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Saving For The Future

This is another view-from-my-office photo from a Canadian Open men’s tennis tournament in Toronto, 2012.

How long should you save image files after they’ve been delivered to the customer?

A photographer should inform customers about their photo archiving policy. How long will you keep the photos? Can a customer depend on you, for years to come, to redeliver the photos? If you promise to archive photos but you lose them, can a customer sue you?
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Reselling Editorial Photos

This is another view-from-my-office photo.

The Toronto Raptors mascot was born 27 years ago on November 3, 1995. He wears jersey number 95.

Ryan Bonne, the guy inside the costume, got the job with the Raptors just a few months after graduating from university in 1995. You won’t be surprised that he majored in theatre with a minor in sports studies.

It’s not uncommon for the subject of an editorial photo to ask the photographer for a copy of the picture that was published. Usually the person just wants a souvenir photo of themselves.

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The Low Price Excuse

A photographer recently emailed to ask about business taxes. Before I replied, I took a look at her web site. This photographer charges $40 per photo for family portraits and $30 per photo for business headshots. I answered their tax question and then asked why she charged so low.

The photographer replied that she always shoots at least 200 photos per family session and 100 photos per headshot session and the customer always buys several images.

We lose money on every sale but we make up for it with volume!

– Anonymous

Low prices can be an excuse for photographers who don’t want to get involved. They don’t want to work at their work. They don’t trust themselves to deliver good results so they don’t trust themselves to have higher prices.

Low prices are for photographers who refuse to take responsibility for their work. If their pictures turn out poorly, they can hide behind their prices and say, “What did you expect? It was only $99.”

A photographer who charges appropriately has their reputation at stake with every customer. Higher prices compel the photographer to deliver better results to the customer.

When a photographer sets higher prices, they intentionally have nowhere to hide. And they’re proud of it because they’re not looking for excuses.

Higher prices don’t just help a photographer’s bank account because higher prices are also a win for the customer.

 

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