Public relations and the media blessing

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There’s no doubt about it. Favourable media coverage will increase the credibility of any business. If the news media report on a company’s press release or interview its executives, that business will benefit from the “media blessing.”

A business that gets mentioned in the news will have its image enhanced and gain public attention. A favourable public perception also means that company can avoid competing on price. When the media “blesses” a business by running a positive story on that company, the public will consider that business to be reputable and worthwhile. This can help justify that company’s pricing.

Paid advertising only increases name recognition but good public relations can increase consumer trust. People do business only with those they trust.
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Fix your profile

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Business portrait, executive portrait, headshot, social media portrait or profile picture. No matter what you call it, a picture of yourself is important for your business. Really.

For social media, the most important picture is the author’s own portrait. For businesses, both small and large, having online portraits of key employees is very important. Really.

People trust what (and who) they can see more than what (and who) they can’t. A profile without a photo is like a day without sunshine. (Okay, I made up that last bit but hopefully you get my point).

From an Inc. Magazine article titled Fix Your Profile Picture:

Your profile picture is about branding you and the business you own. Are you handling it that way?

(. . .)

Invest the money in a professional photographer. Profile pictures are a booming sideline for many professional photographers. Hire one. It should cost about $200 depending on where you live and what you need specificially [sic].

(. . .)

Update your picture every couple of years.

 

Can’t get no satisfaction

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The most popular web site in the world is, of course, Facebook. The site with the lowest customer satisfaction rating is …. Facebook.

The American Customer Satisfaction Index just released its 2011 survey results for customer satisfaction of social media web sites. For the second year, Facebook is in last place. Since Facebook has almost no competition (yet), it has no incentive to be good.

But considering Facebook’s low user satisfaction, its current size dominance cannot be taken for granted in the future. For companies that provide low levels of customer satisfaction, repeat business is always a challenge unless customers lack adequate choices, as in the case of near monopolies. It is possible that Facebook’s gigantic user base in and of itself might provide a certain monopoly protection.

Since a photographer doesn’t usually have a monopoly on photography services in their area, the photographer has no choice but to provide good customer service. This is more important than producing super artistic photography. (Yes, the quality of photography must be consistently at least equal to professional standards.)

Customer service isn’t just about promptly returning phone calls and delivering the pictures on time.

Good customer service includes such things as: understanding the customer’s photography needs, foreseeing and then addressing any potential problems before they become problems, making sure the delivered photographs meet the proper specifications for the required use, suggesting alternative ideas for the photography, and knowing how to properly use all your tools (camera, computer, software).

If customers are not satisfied then the photographer hasn’t done their job. Delivering just pictures isn’t enough.

 

Why journalism can be the best marketing

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In my tiny corner of the Web, (i.e. this blog), I’ve mentioned that the best thing a business can do for its marketing photography and public relations photography is to hire a photographer with a journalism background.

I’ve also written that one of the best things a company should be doing to enhance its brand, increase public awareness and even do a little good for their community is to put editorial content on its corporate web site, (e.g. photojournalism, photo essays, documentaries).
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Cheap stock pictures strike again

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Yet again, another large organization decided to save a few dollars on its marketing by buying cheap stock pictures. Yet again, it has backfired into the daily papers and TV newscasts. Yet again, another organization is scrambling to explain its short-sightedness and to minimize the ridicule.

In three months, Ontario will have a provincial election. The provincial NDP party has started its campaign with a 48-page booklet telling voters that it will put Ontario citizens first, create and protect Ontario jobs, make sure public money supports local business, help Ontarians put more money in their pockets and above all, “Buy Ontario” and “help small businesses”.

So how did the NDP decide to show that it means what it says? By ignoring Ontario photographers and buying cheap pictures from US stock photo agencies. (Hint to NDP: cheap stock pictures are instantly recognizable for what they are. Studies have shown that readers hate them.)
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Best photographer excuses

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When things go wrong, what are some excuses photographers use?

My computer crashed.

The lab didn’t print it right.

This is how all photographers dress.

The sun moved.

You can fix it in Photoshop.

No one told me it would start on time.

The picture is fine, the building is crooked.

It’s art. It’s supposed to be out of focus.

It’s not underexposed, it’s “moody.”

It’s called “negative space.”

It’s supposed to look like that. That’s my style.

The bride’s dress was too white.

It was subject failure.
(This was Kodak’s excuse when a Kodak camera or Kodak printer failed to produce a good picture).

I’m a photographer not a magician.

I’m a photographer not a plastic surgeon.

 

Misleading Intentions

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A new online stock agency (of sorts), called ImageBrief, recently launched in Australia. What’s different about this stock photo agency is that a photo buyer first posts a description of the picture(s) they’re seeking along with the price they’re willing to pay. Interested photographers can then post any of their stock pictures which meet the buyer’s description. The photo buyer chooses the “winning” picture(s) and pays the photographer. The stock agency gets a commission.

Okay, so far so good.

But look at some of the photo buyers:

• A coffee shop/bakery was looking for a picture to market its store. Rather than hiring a photographer to produce authentic photography of the store’s own products, the shop bought a stock photo which featured another company’s coffee and someone else’s baked goods.

Would you consider this to be misleading advertising by the coffee shop?

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