The key to enhancing business image and winning consumer trust is through the use of marketing collateral.
Marketing collateral refers to the various forms of communication a business publishes on its own. By contrast, paid placements, such as advertising, are not a form of marketing collateral. Advertising is part of the sales process whereas marketing collateral supports the sales process.
Advertising often fails because consumers simply don’t trust ads. Claims made in an ad are not always backed up by any information. Customers are skeptical because they know advertising is only concerned with taking their money.
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