Making Contact

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My web site offers three ways for prospective customers to contact me: telephone number, e-mail address and a contact form.

I thought that most people would use the e-mail link. My assumption was that people would prefer and trust their own e-mail software more than a plain web-page contact form.

Over the past three years, 5% of potential customers used the telephone number, 30% used the e-mail address and 65% used the contact form.

Forms can capture not only the person’s name and e-mail address but also any other information you might need. However, asking too many questions risks turning a simple contact form into an interrogation and frighten customers away.

Contact forms are easy to implement. Web hosts usually include CGI-based e-mail forms. Blog software either has contact forms built-in or there’s a free plugin available. There are a few third-party-hosted form services.

Contact forms do attract spammers and there are ways to minimize this nusiance. But any spam that does come through a contact form is far outweighed by the benefits of having such a form on your web site.

 

Mirror, mirror on the wall

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When a corporate photographer arrives at an office to do business portraits, someone will always say, “I don’t like having my picture taken”, “I hope I don’t break your camera lens” or “I never like pictures of myself”.

The reasons for such comments include:

(1) They’ve never had a decent portrait made of themselves.

(2) They’re exhibiting lateralization of emotion.

(3) They’re very self-conscious or self-critical.

Let’s look at each of these three in more detail.

Better Photographer, Better Portraits

(1) This first issue can be easily solved by hiring an experienced portrait photographer and staying away from cheap, amateur-like photographers. You get what you pay for.

A good photographer can produce a portrait that the customer will like. If you know you’ll be getting a good result, you’ll look forward to the photo session.
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The Three-S Business Portrait

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There was a Toronto photographer who did “three-S” portraits. When someone arrived at her studio for a business portrait, which she hated doing, she would tell them to “sit down, shut-up and smile.” She would then proceed to photograph them as quickly as possible.

Most companies know that business portraits are important. When a business hires a corporate photographer to produce portraits of its key employees, these people should be warned that they will be asked to smile. This is not meant to be cruel and unusual punishment.

A smile need not be a big, toothy grin. But a friendly appearance is important and that comes not just from the mouth but also from the eyes.

By having the employees smile, the photographer is following proven science.

A recent study at Penn State University found that when you smile, you don’t only appear to be more likable and courteous, but you actually appear to be more competent.

– Ron Gutman CEO/founder of HealthTap

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Don’t get comfortable

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If a photographer is comfortable with the prices they charge, then their pricing is too low.

A photographer should never set their prices based on what they would pay because the photographer is not the customer. Pricing should be determined by the value to the customer, not value to the photographer.

A customer’s willingness to pay hinges on their perception of value. Their perception is always different than the photographer’s.

The photographer sets the price and the customer sets the value.

If a customer decides that the value is equal or greater than the price, then they’ll invest in the photography services. For commercial and corporate photography, value is determined by the usage of the photography and the intended outcome of that usage.

Of course, to justify their prices, a photographer must always make sure their work creates value for the customer.

Once a professional photographer understands this concept, they’ll be comfortable with uncomfortable prices.

 

Time to look

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Following on the previous post that photography is much more influential than text, here’s a quote that might be familiar to some:

In a world which is expanding day by day, literature is no longer enough . . . Our busy age does not always have time to read, but it always has time to look.

Those words are from French writer Theophile Gautier who was commenting on the power of visual arts including the new art of photography. The quote is from 1858.
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A thousand words

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More proof about the importance and power of photography especially when it comes to corporate image, portraits and public relations:

Words are about information. Pictures are about emotion. Emotion equals power.

Print folks … like to believe that words matter still. But, mostly, they don’t.

The people who put together TV newscasts, as well as the best news photographers, have known this truism for a long time, but they’ve kept mostly quiet about it. Perhaps they don’t want to hurt the feelings of their colleagues, who still vainly cling to the belief that the written word can move hearts and minds. But the fact remains that for voters, for citizens, words don’t matter nearly as much as pictures do.

– from author Warren Kinsella

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Changes to Canadian copyright law

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A few days ago, Bill C-11, the Copyright Modernization Act, received Royal Assent. This means that Canadian photographers will be treated the same as all other Canadian creators and they will finally have similar rights to photographers in most other countries.

The new Act is not yet officially in force [update: much of the new Act became law on November 7], but for photographers, here’s a quick look at some of the changes to the Copyright Act.

 

• Section 10 has been repealed. This section used to say that the person who owned the film or memory card was the Author of the pictures. Now, the photographer is the automatic Author. Only the Author has Moral Rights.
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