Size doesn’t matter

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A few days ago, a potential customer asked why a business portrait would cost $500 when the photo is just going to be used small on their web site.

In the 1990s and earlier, many companies had no issue paying hundreds of dollars, or more, for a business portrait. Back then, the cost to publish a brochure, annual report or other form of print marketing was relatively high. The cost for business portrait photography was only a small fraction of the total publishing cost.

Today, every company has a web site where the cost to publish is essentially free. This zero cost has made some folks think that corporate photography should also be very cheap. Their thinking is, “why should we pay hundreds or thousands of dollars for pictures that cost us nothing to publish?”
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It’s not the pictures

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If one photographer quotes $150 for a business portrait and another photographer quotes $800, which of them will win the customer’s business? Despite the obvious price difference, it’s not obvious which photographer the customer will choose.

There are two types of customer: the price shopper and the value buyer. Although it’s common for some folks to alternate between the two, for example: be a price shopper when buying groceries and be a value buyer when shopping for clothes.

Some people will always choose the low-price option. These customers are price shoppers and they care only about cost. What they pay is more important than what they get.

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Nothing is better

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Some photographers don’t understand the value of nothing.

Customer: I want to buy this $1,400 refrigerator. After you deliver it to my house and install it, I’ll pay you $200. How does that sound?

Store clerk: Our cost on that refrigerator is $800. If I accept your $200 then we’ll be losing $600 plus the expense of delivery and installation, and we won’t make any profit.

Customer: But isn’t $200 better than nothing?

Store clerk: Of course not. Forget it.

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Message Tailoring

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When a commercial or corporate photographer markets their photography services, they must remember that a business client is quite different than a retail customer. Even then, business clients are not all the same.

For a retail customer, someone who buys family portraits or wedding photography, the pictures themselves are the final product. But for a commercial customer, the pictures are a business tool, a means towards an end.

With a small business, where the photographer deals directly with the business owner, the customer’s primary need when buying photography services is to increase their sales. But with a large business, the customer’s needs change. Sure, a large company still wants to increase its sales but that’s not the primary motivator when hiring a commercial or corporate photographer.

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Making Contact

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My web site offers three ways for prospective customers to contact me: telephone number, e-mail address and a contact form.

I thought that most people would use the e-mail link. My assumption was that people would prefer and trust their own e-mail software more than a plain web-page contact form.

Over the past three years, 5% of potential customers used the telephone number, 30% used the e-mail address and 65% used the contact form.

Forms can capture not only the person’s name and e-mail address but also any other information you might need. However, asking too many questions risks turning a simple contact form into an interrogation and frighten customers away.

Contact forms are easy to implement. Web hosts usually include CGI-based e-mail forms. Blog software either has contact forms built-in or there’s a free plugin available. There are a few third-party-hosted form services.

Contact forms do attract spammers and there are ways to minimize this nusiance. But any spam that does come through a contact form is far outweighed by the benefits of having such a form on your web site.

 

Mirror, mirror on the wall

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When a corporate photographer arrives at an office to do business portraits, someone will always say, “I don’t like having my picture taken”, “I hope I don’t break your camera lens” or “I never like pictures of myself”.

The reasons for such comments include:

(1) They’ve never had a decent portrait made of themselves.

(2) They’re exhibiting lateralization of emotion.

(3) They’re very self-conscious or self-critical.

Let’s look at each of these three in more detail.

Better Photographer, Better Portraits

(1) This first issue can be easily solved by hiring an experienced portrait photographer and staying away from cheap, amateur-like photographers. You get what you pay for.

A good photographer can produce a portrait that the customer will like. If you know you’ll be getting a good result, you’ll look forward to the photo session.
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The Three-S Business Portrait

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There was a Toronto photographer who did “three-S” portraits. When someone arrived at her studio for a business portrait, which she hated doing, she would tell them to “sit down, shut-up and smile.” She would then proceed to photograph them as quickly as possible.

Most companies know that business portraits are important. When a business hires a corporate photographer to produce portraits of its key employees, these people should be warned that they will be asked to smile. This is not meant to be cruel and unusual punishment.

A smile need not be a big, toothy grin. But a friendly appearance is important and that comes not just from the mouth but also from the eyes.

By having the employees smile, the photographer is following proven science.

A recent study at Penn State University found that when you smile, you don’t only appear to be more likable and courteous, but you actually appear to be more competent.

– Ron Gutman CEO/founder of HealthTap

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