Stop Time

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When considering a potential purchase, a customer will, where possible, compare the price of the product or service to other similar products or services. But when a customer has no reference points to help determine the worth of a purchase, they will usually fall back on two old standbys: price per weight and price per hour.

For example, a customer will often assume that a 5-lb. box of Product A should be cheaper than a 10-lb. box of Product B and that a two-hour service should cost less than a four-hour service.

Many companies don’t have a lot of experience hiring a corporate photographer. This means they may have difficulty determining an acceptable price for professional photography. Is a particular photo commission worth $500 or $5,000?

To gauge a photographer’s price, a customer will often resort to hourly wages. For example, if a photographer charges $1,000 to shoot some business portraits over the course of two hours, the customer might think, “That’s $500/hour! That’s much too expensive!”

The cost of photography should not depend on time spent but rather on value gained. Pricing photography by the hour is like pricing books by the number of pages or pricing paintings by the square inches of canvas.

When assessing a photographer’s price, instead of reducing it to dollars per hour, ask how important that photography is to your company’s marketing plans. If the marketing value can’t be expressed in dollars per hour then neither should the photography.

 

Mileage for Canadian photographers

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Most folks still use the word “mileage” even though we’ve been metric for a long time. The correct word seems to be “kilometrage.”

When calculating what to charge for kilometrage, the operating expense portion is easy to figure out. Add up all your operating expenses for a year, (e.g. gas, repairs, maintenance, etc.), and then divide by the total number of kilometres driven that year. If you had $10,000 in operating expenses and drove 20,000 km, then it cost 50¢/km to drive the vehicle that year.

But what about the ownership expense portion (i.e. cost of vehicle, insurance, licences)? If your car cost $35,000, how do you factor that expense into your kilometric rate? Vehicle depreciation depends on what car you own and how long you keep it.

Possible ways to help determine a suitable kilometric rate:

• The federal government publishes a list of kilometric rates for government employees. These generic, one-size-fits-all numbers are the bottom end of what you should charge.

• The government also publishes “acceptable” auto allowance rates for company employees. These more realistic numbers are higher than for government employees. You can charge even higher if your situation requires it.

• The CAA has a somewhat limited driving cost calculator. If you can’t find your vehicle when using “By Brand” then try the generalized “By Category.”

Remember that your mileage rate, (it’s easier to say than kilometrage :-), covers only your vehicle expenses. It does not cover your time. If driving to/from a job takes hours, you should be compensated for that, too. Your time is worth a lot more than, say, 75¢ per kilometre. Your travel fee should include compensation for both vehicle expense and your time.

Also remember that you can claim only the business portion of your vehicle expenses on your tax return. You need to record the kilometres you drive for business purposes each year. For example, if you drove a total of 18,000 km in a given year and that included 9,000 km for business purposes, then you can claim 50% of your vehicle expenses.

 

Buying Time

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Possibly the best free thing is free time. Everyone wants free time. But since time comes only in a very limited supply, free time can be, ironically, very expensive to acquire.

For example, some people have to work a full-time job for almost an entire year to earn two weeks of free time. Similarly photographers have to do many jobs to earn enough money so they can afford some free time.

Since free time seems to be almost a luxury, why would any photographer work for free? Working for free, literally or effectively, not only eliminates the benefit of working, it also prevents the photographer from being able to afford free time.

 

Respect isn’t free

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Fifteen years ago, almost to the day, scientist and later president of India, Dr. Abdul Kalam gave a speech about his visions for India. His speech included:

If we are not free, no one will respect us.

 

(With apologies for misusing this quote), professional photographers should remember the opposite:

“No one will respect us if we are free.”

 

Two months ago, a friend and fellow photographer contacted one of his regular clients here in Toronto about a (then) upcoming assignment in Europe. The client was thrilled the photographer was available to go. But after consulting head office, the client found out that they didn’t have a budget to send a photographer. Instead, they were going to hire a local freelancer in Europe.
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Cheap Future

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For customers who expect cheap or free:

I cannot always sympathize with that demand which we hear so frequently for cheap things. Things may be too cheap.

They are too cheap when the man who produces them upon the farm or the man or woman who produces them in the factory does not get out of them living wages with a margin for old age and for a dowry for the incidents that are to follow.

I pity the man who wants a coat so cheap that the man or woman who produces the cloth or shapes it into a garment shall starve in the process.

– Benjamin Harrison, 23rd US President, August 1891.

 

You Don’t Say

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Customers say the darndest things:

None of the photographers we hired last year knew what we wanted.

None of the other photographers knew how to take pictures we like.

We’ve had such a hard time finding a photographer who knows the right price.

I know this is what we asked for but it isn’t what we want.

If our budget changes, we may not be able to pay you.

We need a portrait of our CEO done this afternoon and we’re willing to pay $75.

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Magic Act

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Some photographers charge more, other photographers charge less, and some photographers undercharge and effectively work for nothing. But I’ve never heard of a photographer who overcharges or gouges customers.

A fellow corporate photographer recently wondered what he should tell potential clients who point out that another photographer charges much less than he does. Perhaps this might help:

Photographers are not economic magicians. When a photographer charges less, it means the customer is getting less. There’s no way around it. Maybe it’s less quality, maybe less service, maybe less experience. But it’s always less. The customer has to decide if they’re willing to settle for less.

If the pictures are not important then it might be okay to take a chance with low-priced photography. But smart companies know to always avoid risk because cheap can sometimes be too expensive.

My photography business doesn’t settle for less, (which is why I buy only premium cameras, lenses, computers, software, etc.), and I refuse to offer less because my customers are important.

I want my customers to succeed in their business marketing and I want my pictures to play a part in that success. I don’t cut corners and give customers less because that would only undermine their business goals.

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