Are you just a price tag?

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While shopping for a pair of winter shoes recently, the ones that I liked most ranged from $99 to $199. All of these shoes looked good and all were comfortable. Which one to choose?

Most of these shoes had only a simple price tag attached. But one pair had a twelve-page booklet attached which described how the shoes were made. These were the shoes I bought (for $179).

When a customer asks something like, “What’s your price to do four business headshots?”, this is a good indication that the customer is shopping price. This is not the time for a photographer to act like a price tag. Instead the photographer should be a booklet of information.
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It’s the principle

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Virgin’s Richard Branson once mentioned the importance of building a company based upon principles, not policies.

According to the Merriam-Webster dictionary, a policy is a definite course of action. A principle is “a moral rule or belief that … influences your actions.”

Let’s put it this way: a policy explains “what” and a principle explains “why”.
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Being too expensive is really an opportunity

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When a customer directly or indirectly tells a photographer that their price is too high, the photographer has to understand why the customer is saying this.

Sometimes a customer will say that the photographer’s price is too high when, in reality, the customer is undecided or confused about the offer. It’s easier to say, “it’s too expensive” than “I’m not sure how I can benefit from your photography.”
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Is it worth the trouble to smile?

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Every real estate agent knows that a friendly face on a lawn sign or billboard will attract more attention than anything else, except perhaps a picture of a baby.

Every politician knows that a professional business portrait helps build trust. No matter what scandal a politician may have been involved in, a good portrait will be a positive influence on voters.

The marketing power of a well-done business portrait can benefit anyone.

A business headshot with a smile builds trust, indicates friendliness, confidence and politeness, and suggests that you are smart and competent. It has also been shown that smiling can increase your customers’ satisfaction and can even help you live longer and be happier.

Is it worth the trouble to smile?

Yes it is, especially in front of the corporate photographer who’s making your new business headshot.

 

Choosing less satisfaction

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Would you:

• buy a pair of shoes based only on price?

• buy a book based only on price?

• decide on concert tickets based only on price?

• choose a restaurant based only on price?

• plan a vacation based only on price?

Why would anyone choose a photographer based only on price?

A 2013 study by J.D. Power looked at customer satisfaction with North American car rental companies. A key finding was that customers who chose a car rental company based on lowest price were the least satisfied.

This parallels a similar 2013 North American hotel study which found that consumers who chose a hotel based on lowest price were also the least satisfied.

Would any customer be satisfied with the lowest-priced photographer?

 

When is the price of photography expensive?

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“Aren’t your photography prices too high?”

Compared to an amateur photographer, a Craigslist photographer, or an inexperienced photographer then I certainly hope that my prices are much higher than any of those.

But I’m not expensive when compared to a photographer with similar experience and knowledge.

I quoted $1,560 for a job last month that required eight business headshots. A few days later, someone from the company called to let me know that their project was cancelled. She said that she had received quotes from four Toronto photographers, including myself, and all were within $300 of each other. Unfortunately, she continued, “My boss budgeted only $500. I told him it wasn’t enough!”
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Underspending is overspending

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Charles Mortimer was the CEO of the former General Foods from 1954 to 1965. During this time he doubled the company’s sales and tripled its earnings. Mortimer’s background was in marketing. He was once quoted as saying:

The surest way to over-spend on advertising is not to spend enough to do a job properly. It’s like buying a ticket three-quarters of the way to Europe; you have spent some money, but you do not arrive.

If you replace the word “advertising” with “professional photography”, the saying would still hold true.

When a company seeks the lowest cost corporate photography, that company is shooting itself in the foot, or more accurately, in the wallet. When spending on photography for business marketing, it’s not what you pay that’s important but rather it’s what you get.

Cutting corners and paying just enough to get ineffective or low quality business photography is a form of overspending because you’ve bought a ticket to nowhere.

If a job is worth doing then get someone to do it properly. – anonymous

 

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