Types of business headshots

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When a company needs a number of business portraits, is it better for those headshots to have a uniform look or a uniform style?

Uniform Look

A uniform look means all the portraits have the same, or very similar, lighting, background and pose. This shows consistency and a strong brand.

Having a uniform look in business headshots is common at law firms, insurance companies, banks and any other company that wants, or needs, to create a feeling of stability, consistency and comfort.

A business that has many locations may want a uniform look to imply that the company is the same no matter which location you visit.

A consistent appearance creates a consistent message which helps build customer trust.
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Do you look like your business?

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Do you look like your business? Does your business look like you?

A business is judged by its various appearances: appearance of the store, appearance of the web site, appearance of the employees. A less than favourable appearance will create a less than favourable impression on the customer.

A “good looking” appearance encourages a customer to trust that business. A poor appearance makes the customer suspicious.

You look like your business:
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The most dangerous phrase

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According to former US Navy Rear Admiral and computer scientist Grace Hopper, the most dangerous phrase in the English language is: “We’ve always done it this way.”

Hmmm…

We’ve always used stock pictures.

We’ve always done a big group photo.

We’ve always done our business headshots against that wall over there.

We’ve always had our president photographed at his desk.

We’ve always done a cheque presentation ceremony.

We’ve always done our product shots on white.

We’ve always used only small pictures on our web site.

We’ve always had little media interest in our press releases.

We’ve always thought business portraits were like passport pictures.

We’ve always chosen the cheapest photographer.

 

A confused customer always says no

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There’s a well-known saying that states: “A confused mind always says no.” This also applies to customers who are confused about a sales offer. They will always take their business elsewhere.

When searching through commercial photographers’ web sites, a potential customer can become confused when they don’t understand (i) exactly what the photographer is offering, (ii) the benefits of hiring that particular photographer, or (iii) any of the claims made by the photographer.

A photographer’s web site can create confusion by:

• having too much information or too little information. Oddly enough, the correct amount of information might be related to the photographer’s prices.

• offering too many choices.

• using too much technical jargon.

• showing a lack of consistency in presentation or message.

• having no differentiation from other photographers.

Some businesses intentionally try to confuse their customers. This is done so that one company’s products or services can’t be easily compared to its competitors. This practice can be common among companies that sell a commodity in an oligopoly such as telecoms and home energy companies. How much do you enjoy dealing with these companies?

A confused customer is always an unhappy customer.

Many photographers use one of those dubious haze filters on their lenses to eliminate “haze”. Perhaps putting a clarity filter on their business might be more effective.

 

More is not always better

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Some photographers offer their customers a disc with all the pictures they shot on that particular job. Similarly, some customers want a disc containing all the photos taken. Why?

To me, this suggests that the photographer can’t edit, the customer can’t make a decision, or the customer doesn’t trust the photographer to do the job properly.

Certainly there may be times when having all the photos might be a good thing, for example, when the pictures are used as evidence in a trial. But quantity is not quality.
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Credibility and Trust

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While shopping in a Toronto grocery store today, a woman approached me and simply asked, “Donate?” She held up a laminated piece of letter-sized paper which had the headline “DONATE DISASTER RELIEF” along with some small, generic pictures of people who may, or may not, have been in disaster-stricken areas. I turned her down.

The woman continued walking the store aisle, asking everyone else the same thing. As far as I could see, everyone turned her down.

Although she may have been legitimate in her request, she had no credibility. The flimsy piece of paper she held was obviously cheaply printed and her “presentation” was unconvincing.
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Imagining a better image

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When searching for a supplier or vendor, many companies automatically seek the lowest bidder or the cheapest price. But imagine what might happen if these companies instead searched for the best supplier, the one who could do a great job rather than just good enough.

Imagine what might happen if a company chose the best they could afford rather than the least they can get away with.

Imagine what might happen when the best they can afford helps enhance their corporate image.

Imagine what might happen when this enhanced image earns more attention.

Imagine what might happen when more attention means more business.

Imagine hiring a professional photographer next time.

 

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