For Photographers

The Three R’s for Photographers

The previous post, directed towards business customers, was also indirectly aimed at photographers. It was pointing out that most customers don’t hire photographers for their pictures! Or to rephrase that: purely providing perfect pictures doesn’t please the paying people.

Some photographers will stress over whether to move a light a few inches this way or that way. They will agonize over precise white balance. They’ll suffer great pain if every pixel isn’t razor sharp or if the depth of field isn’t just right. But in most cases, customers don’t notice or even care about these things.

This is not to say a photographer can be sloppy in their work but that customers have different priorities.

For many customers, it’s more important that a photographer shows up on time, dresses and behaves appropriately, completes the photography efficiently and competently, and returns their calls or e-mails promptly.

A photographer’s business practices are more important than their photography skills. Yes, the photographer must be at least competent in their work. But good business practices can trump great photo skills. As the cliché says, running a photography business is 90% business and 10% photography.

Remember your three R’s: responsible, reliable, respectable.

 

The Importance of Memories

“Of all the many things that make up a wedding, few are more important than the photographs.”

That’s the opening sentence in a NY Times story about an ongoing lawsuit where a groom is suing his wedding photographer for $4,100 (cost of the photography) plus $48,000 to recreate the wedding so it can be re-photographed.

The groom claimed the photographer missed the last dance and the bouquet toss. He also stated he wasn’t happy with the finished pictures and that the two-hour wedding video was too short. His claim for emotional distress has already been denied.

And now some details: the wedding was in 2003; the couple separated in 2008; he filed the lawsuit in 2009 just before the six-year statute of limitations expired; the divorced was finalized in 2010; he has no idea where his ex-wife lives.

Read the New York TImes article for lots more information.

Last month, author Seth Godin wrote a blog post titled “Memories of Bitterness”. Although his post has nothing to do with the groom’s lawsuit, the underlying point to Godin’s post might be somewhat applicable. Customer service is about providing the customer with a positive buying experience.

 

Let It Ring

When you’re working at your computer and a client sends an e-mail, instead of replying by e-mail, pick up the phone and call them.

Responding by e-mail is faster and easier which is why everyone does it. This is why you should avoid doing it where possible. A phone call will always pleasantly(?) surprise a client.

Example:

“Hi Jane, it’s Warren the photographer. I just received your e-mail about tomorrow’s business portraits. You were wondering how long the photography will take.

“If we can make sure the five people are all on time, we’ll need the use of the conference room for only two hours.

“Setting up and taking down the equipment is very quick. I’ll make sure the room is put back to normal before I leave.

“I look forward to meeting you tomorrow.”

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Best and Worst Jobs 2011

Take this list of the top 200 jobs for 2011 with a big grain of salt. Lists like this are always very subjective and behind the times. To show how out-of-date this list really is, it says that the obsolete job of darkroom worker (“Photographic Process Worker”, position 90) is better than that of photographer (position 144).

The job of photojournalist ranks 185 out of 200. It beat out other “bottom-end” jobs such as meter reader, taxi driver, roofer, lumberjack and roustabout.

What jobs are better than that of photojournalist? Barber, security guard, janitor, shoe repairman, carpet installer, maid, garbage collector and dishwasher. But then again, with the current state of newspapers, maybe these jobs are better.

 

Show Me The Money

“Why are you charging me $600 more?!”

When giving a discount to a customer, it’s important for the photographer to show the normal price, the discount rate and the discounted price on the invoice rather than just showing the final discounted price. For example:

Instead of:

Photography fee:  $3,400.00

It’s better to use something like:

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Intellectually Smart

Nine weeks ago, Nortel sold 6,000 of its patents for about $4.5 billion. Three weeks ago, Google paid $12.5 billion for Motorola Mobility’s 17,000-plus patents. Google bought 1,000-plus patents from IBM in July and another 1,000-plus patents from IBM again this month.

Now, Kodak is looking to sell its digital imaging patents which may be worth $2 billion to $3 billion. This is more than the current value of the entire Kodak company which has a market value of about $210 millon. Kodak’s intellectual property is worth more than the company itself.

Intellectual property rights are the currency of the 21st century.

Lesley Ellen Harris, “Digital Property: Currency of the 21st Century”

Like the Kodak situation, the copyright in a photo can be worth more than the photograph itself. Copyright has real value. But only if you’re smart about it.

 

Check Please

The Western Canada Lottery Corporation today released this handout photo of a $40 million winner:

Maybe I’m being too critical but someone at the Lottery Corporation doesn’t know how to fill out a cheque properly.

It’s just a ceremonial cheque being used as a photo prop, but why not take an extra minute and do it right?
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