For Photographers

Never Ending

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Learning about photography never ends.

Updating software never ends.

Updating your web site never ends.

Re-evaluating your business never ends.

Searching for new ideas never ends.

Buying new photo gear never ends.

Credit card payments never end.

The need for “just one more picture” never ends.

The thrill of having your photo on a magazine cover, a billboard, or just hanging on a wall, never ends.

Searching for new customers never ends.

Having to do your homework never ends.

Looking at something and thinking “24mm, 5.6 at 1/250” never ends.

Trying to produce better pictures never ends.

 

Precedent Setting

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Everyone knows the saying, “you only get one chance to make a first impression.” While this is true, it goes further than that.

As with any business, a professional photographer should remember that when dealing with a new customer, everything the photographer does sets the precedent for all future interactions with that customer.

For example:

  • how the photographer answers the first phone call
  • the number of spelling mistakes in the first e-mail
  • showing up late for the first assignment
  • improperly dressed for the assignment
  • missing the deadline on the first job
  • poor quality on the first job
  • pricing below cost or working for free

Each “first” interaction with a customer sets the standard for that customer’s future expectations.

Precedents are quick to set and slow to undo.

 

Trash the risk

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Last week, a Quebec woman drowned while being photographed in her bridal gown during a “trash the dress” photo shoot. A “trash the dress” is where a woman is photographed a few days, weeks, or maybe even months, after her wedding while wearing her bridal gown in a wet, dirty or otherwise unorthodox location. One would have thought that this fad disappeared after the 1970s but it became trendy again a few years ago.

The family of the victim released a statement which seemed to place blame on the photographer:

These character traits made [the victim] very trusting in others. … One thing we are certain about is that [the victim] would have never put her life at risk. Her love for life, for her husband and for her family would never allow it.
(…)
She trusted [the photographer’s] recommendation for the location and felt safe enough to attend the photo shoot alone with the photographers. She followed their directions and put trust in their professionalism.

While no lawsuit against the photographer has been launched, (the funeral has yet to be held), one might guess where this is heading.
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Smaller is bigger

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From my own anecdotal viewpoint, it seems that smaller companies often have bigger budgets for corporate photography than do larger companies. For examples:

• Last month, the world’s second largest car manufacturer asked about covering its Toronto press conference. It was apparently budgeting $250 for two hours of shooting, a couple hours of editing, and a disc of images to be used internally and for media handouts.

By comparison, a small publisher in Toronto, with a handful of employees, budgeted $650 to cover its 30-minute press conference with one picture for media handout and a handful of other photos for internal use.

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It’s not the pictures

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If one photographer quotes $150 for a business portrait and another photographer quotes $800, which of them will win the customer’s business? Despite the obvious price difference, it’s not obvious which photographer the customer will choose.

There are two types of customer: the price shopper and the value buyer. Although it’s common for some folks to alternate between the two, for example: be a price shopper when buying groceries and be a value buyer when shopping for clothes.

Some people will always choose the low-price option. These customers are price shoppers and they care only about cost. What they pay is more important than what they get.

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Nothing is better

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Some photographers don’t understand the value of nothing.

Customer: I want to buy this $1,400 refrigerator. After you deliver it to my house and install it, I’ll pay you $200. How does that sound?

Store clerk: Our cost on that refrigerator is $800. If I accept your $200 then we’ll be losing $600 plus the expense of delivery and installation, and we won’t make any profit.

Customer: But isn’t $200 better than nothing?

Store clerk: Of course not. Forget it.

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Message Tailoring

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When a commercial or corporate photographer markets their photography services, they must remember that a business client is quite different than a retail customer. Even then, business clients are not all the same.

For a retail customer, someone who buys family portraits or wedding photography, the pictures themselves are the final product. But for a commercial customer, the pictures are a business tool, a means towards an end.

With a small business, where the photographer deals directly with the business owner, the customer’s primary need when buying photography services is to increase their sales. But with a large business, the customer’s needs change. Sure, a large company still wants to increase its sales but that’s not the primary motivator when hiring a commercial or corporate photographer.

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