For Photographers

Are you just a price tag?

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While shopping for a pair of winter shoes recently, the ones that I liked most ranged from $99 to $199. All of these shoes looked good and all were comfortable. Which one to choose?

Most of these shoes had only a simple price tag attached. But one pair had a twelve-page booklet attached which described how the shoes were made. These were the shoes I bought (for $179).

When a customer asks something like, “What’s your price to do four business headshots?”, this is a good indication that the customer is shopping price. This is not the time for a photographer to act like a price tag. Instead the photographer should be a booklet of information.
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It’s the principle

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Virgin’s Richard Branson once mentioned the importance of building a company based upon principles, not policies.

According to the Merriam-Webster dictionary, a policy is a definite course of action. A principle is “a moral rule or belief that … influences your actions.”

Let’s put it this way: a policy explains “what” and a principle explains “why”.
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Being too expensive is really an opportunity

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When a customer directly or indirectly tells a photographer that their price is too high, the photographer has to understand why the customer is saying this.

Sometimes a customer will say that the photographer’s price is too high when, in reality, the customer is undecided or confused about the offer. It’s easier to say, “it’s too expensive” than “I’m not sure how I can benefit from your photography.”
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Photography On Purpose

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Photographers, why are you in the photography business?

“To take pictures and make money,” I hear someone say.

 

While walking through a park, a young girl sees a photographer taking pictures of some people and she asks him what he’s doing. The photographer replies, “What does it look like I’m doing? I’m taking pictures.”

She continues her stroll and a few minutes later, the girl sees another photographer taking pictures of people and asks him what he’s doing. The photographer answers, “I’m busy making a living.”

After walking further through the park, the girl finds another photographer taking pictures of some people and asks him the same question. The photographer says, “I’m making a special portrait for this family’s photo album.”

 

For corporate and commercial photographers, you should be in business to help grow the value of your customer’s business. Your job is to use photography to help their business succeed. If their business doesn’t succeed, neither will yours. You are their business partner just as much as they are yours.

 

Typecasting

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There’s a quote attributed to French author Antoine de Saint-Exupery that, roughly translated, says:

When you want to build a ship, don’t start by gathering wood, cutting boards and distributing the work, but awaken in men a desire for the vast and endless sea.

A similar philosophy could apply to photographers who seek quality customers. Instead of passively accepting any customer at any price level, it may be better to first teach customers to understand and appreciate the benefits of quality photography. Educated customers will expect more and pay more.

There are four types of customers:
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For Internet Slaves

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If you’re an “Internet slave”, read this New York Times article by writer and cartoonist Tim Kreider about working for free.

Practicalities aside, money is also how our culture defines value, and being told that what you do is of no ($0.00) value to the society you live in is, frankly, demoralizing. Even sort of insulting. And of course when you live in a culture that treats your work as frivolous you can’t help but internalize some of that devaluation and think of yourself as something less than a bona fide grown-up.

For most professional photographers, this should not be news. But photographers new to the business should pay attention.

 

More or less

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Two corporate photographers were talking shop. The first photographer said that he recently charged $6,500 to produce 14 studio portraits for a company’s annual report. The second photographer replied, “They should’ve called me. I would’ve done it for $2,000.”

And there’s the problem.

The second photographer said he would’ve been happy to do the same work for less money. If this photographer was smart, he should’ve asked, “What did you do to earn that fee?”

Of course, the ideal situation is to figure out how to do the same work and be paid more. What would a photographer have to add in order to earn more?

Some photographers forget that it’s not supposed to be a race to the bottom. Photographers compete mostly with themselves. It’s not about charging less than another photographer but rather it’s about figuring out how to deliver more to the customer.

When the choice is between (a) doing the same work and getting paid more, or (b) doing the same work and getting paid less, it’s surprising how many photographers will choose less.

 

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