For Photographers

You can trust me on this

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Photographers are often told to sell value rather than just pictures. But when it comes to value, there can be a disconnect between photographer and customer.

A photographer generally tries to sell future value: how the photos might be used and enjoyed in the future.

But a customer often sees only the immediate value: the cost of the photography today.

If cost is greater than perceived worth then the customer won’t buy.

It’s difficult for any business to sell the future because we only see the present and we only know how we feel today.

A solution is that you have to realize that it’s not about cost, high or low. It’s really about worth or the lack thereof. If a customer sees little perceived worth today then your only option may be to lower your price and even that may not be enough.

Having to discount your prices is proof that your current marketing has failed.

Once you understand that worth is related to trust, then perhaps you’ll change your marketing to build trust rather than to promote low prices.

Customers can, and want to, feel trust today.

 

Photo Saturation

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There are nine take-out pizza stores within a one-kilometre radius of my home. How did they know I like pizza so much? More importantly, how much pizza do I and my neighbours have to eat to keep all those stores in business?

If you were the only photographer in town, you’d probably be quite busy with work. If a second photographer arrived in town, would the total number of photography customers double or would the existing number of customers be somehow split between you and the other photographer?

What if the number of photographers in your town went up by a factor of ten, fifty, a hundred or more? How would that affect your business?

It’s said that competition is good for business (and good for customers). More competition can increase customer awareness of your products and services which then might increase demand for your business.
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Toronto Film Festival 2015

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If you don’t cover the annual Toronto International Film Festival (TIFF) then you may want to skip this very long post.

I wasn’t going to write another annual rant about the Toronto International Film Festival but since someone at the film festival apparently reads this blog, this might be the only way to get through to them. But it’s still very much like banging your head against a wall since any positive change can take many years to happen.

A “thank you” goes to someone for taking notes from last year’s blog post and making a few changes this year:
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Budget, budget, wherefore art thou?

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What every photographer knows, and seemingly few clients understand, is that every photo can be shot in many, many different ways and each can have a very different cost.

When looking to hire a photographer, a few clients will initially refuse to reveal the exact details of their photo project. Some other clients may not know the details or they haven’t fully decided what they want. Nevertheless, the photographer is expected to give a price for a job they know little about.

When you’re trying to figure out and price a photo job that doesn’t have complete information, the advice often given is that you should ask the client for their budget and use that as a guideline. But if you ask, “What’s your budget for this project,” the client may answer with something like:
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Experience or Just Service?

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With many photographers in your area using similar equipment, offering similar services, and having similar websites, how do you set yourself apart? After visiting a few websites, potential customers may assume all photographers are the same.

What can you do to stand out? Create a flashier website? Offer deeper discounts? Invest in trendy backdrops or lighting accessories?

None of these are long term solutions.

Instead, focus on understanding your customer more deeply. What are they really looking for when they search for a photographer? What concerns or constraints do they have when hiring one? What do they expect when working with a photographer? And how do they want to use the photos you deliver? These considerations have nothing to do with shutter speeds, pixel counts, or focal lengths.

This isn’t about customer service but rather it’s about customer experience (link to PDF). The two are not the same.

In short, customer experience is the overall impression a customer takes away from their interaction with your business. For a photographer, this experience often begins the moment a potential client visits your website. Customer service, while an important part of the experience, refers specifically to what a business does for the customer.

By improving your customer experience and gaining a deeper understanding of your clients’ needs, you can become their photographer of choice, more so than any new gear or price discount could ever achieve.

 

Choosing Cheap Photography

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Toronto Chooses Cheap

The City of Toronto’s web site has a page promoting its new Pan Am BMX course used in the recent 2015 Pan Am Games. The photo shows a number of female competitors lined up at the starting gate.

The problems with the photo are that the event shown is not from the Pan Am Games. The track is not the city’s new BMX course. The location isn’t even in Toronto. Oops.

Some sports web sites in South America assumed this was a Pan Am photo and used it in their news articles about the Pan Am BMX event. Those South American web sites were probably confused because the Toronto Pan Am Games itself initially used the same picture on its BMX pages. Oops.
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Canadian Readership Numbers

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A couple months ago, the Newspaper Audience Databank (NADbank) and the Print Measurement Bureau (PMB) released their Spring 2015 survey of readership numbers for its member newspapers and magazines.

If you need readership (not circulation) numbers of some Canadian newspapers and magazines to help with your photography pricing, then have a look at this list which uses 2014 data. Readership numbers are typically much higher than the corresponding print circulation numbers.

This is more for commercial photography that will appear in these publications and not so much for editorial. While many publications have “fixed” rates for editorial photography, some do have wiggle room to negotiate higher rates.

The days of pricing photography based on circulation still exist but it may be more accurate to price based on readership, especially since that’s how some publications charge their advertisers.

 

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