For Customers

The Low Price Excuse

A photographer recently emailed to ask about business taxes. Before I replied, I took a look at her web site. This photographer charges $40 per photo for family portraits and $30 per photo for business headshots. I answered their tax question and then asked why she charged so low.

The photographer replied that she always shoots at least 200 photos per family session and 100 photos per headshot session and the customer always buys several images.

We lose money on every sale but we make up for it with volume!

– Anonymous

Low prices can be an excuse for photographers who don’t want to get involved. They don’t want to work at their work. They don’t trust themselves to deliver good results so they don’t trust themselves to have higher prices.

Low prices are for photographers who refuse to take responsibility for their work. If their pictures turn out poorly, they can hide behind their prices and say, “What did you expect? It was only $99.”

A photographer who charges appropriately has their reputation at stake with every customer. Higher prices compel the photographer to deliver better results to the customer.

When a photographer sets higher prices, they intentionally have nowhere to hide. And they’re proud of it because they’re not looking for excuses.

Higher prices don’t just help a photographer’s bank account because higher prices are also a win for the customer.

 

Perfect Business Headshot is worth $1,000

Nineteen-year-old US tennis player Serena Williams holds her Jack Russell terrier named ‘Jackie’ after a morning practice session in 2001.

This is another view-from-my-office photo.

Would you pay $1,000 for a business headshot?

The Wall Street Journal published an article about the value of professionally done business headshots for people seeking a career boost. (This alternative link doesn’t have the photos included in the original article but that’s actually a good thing. The glaring irony of the original article about the value of headshots is that the headshot examples are rather plain or poorly done.)

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Retouching Business Photos

Most business images can benefit from retouching. The Before photo was made quickly during a factory tour using only the overhead fluorescent lights. Retouching fixed the colour and the bad lighting.

People sometimes confuse photo retouching with the generic term “airbrushing.” A person will often ask that their picture be airbrushed when they really mean they want technical errors fixed (e.g. too light, too dark, bad colour, etc.), distractions removed, the background changed, a building straightened, etc.
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Photo Retouching in Toronto

Most pictures of house interiors require some retouching to show the property at its best.

Someone sent a business portrait of themselves and asked for it be retouched. The person wanted the brick wall background replaced with “something serious or dramatic.”

What exactly does that mean?

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What makes a photographer good?

A portrayal of an amateur photographer at work, circa 1907. “Kodack” was spelled wrong intentionally. (George W. Spencer / US Library of Congress)

What makes a photographer good?

Getting pictures in focus? Having proper exposure? Good colour balance? Accurate flash exposure?

It’s none of those things because cameras have auto-focus, auto-exposure, auto colour balance and auto flash exposure.

Producing technically perfect photos does not make a photographer good. So what’s left?

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Hey, Martha!

A group of men pose with a “sea serpent”, circa 1906. (US Library of Congress)

There used to be a newsroom term called a “Hey, Martha!” I’m not sure if this is still used today.

The phrase comes from an old editors’ tale, (not unlike an old wives’ tale), that said if a story or photo was so unusual, offbeat or funny, a husband reading his newspaper would look up and yell to his wife, “Hey, Martha! Come and see this!”

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Barbers and Photographers

Customers shop in the canned food aisle at a Dominion grocery store in Dorval, Quebec, circa 1950s-1960s. (Chris Lund / National Film Board of Canada / Library and Archives Canada)

If you’re new in town and need to buy groceries, you can go to any supermarket because they all sell the same products and same brands. Most supermarkets even have the same store layout. So people usually shop at whatever grocery store is closest to them.
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