For Customers

Best Face Forward

The California Institute of Technology (CalTech) just published a rather silly study with the catchy title of “Perspective Distortion from Interpersonal Distance Is an Implicit Visual Cue for Social Judgments of Faces.”

This study claims to show that “the distance at which facial photos are taken influences perception.” The authors of the study even say they’ve broken new ground. (Every photographer is laughing at this.)

Here’s the CalTech press release and the study. Feel free to read them but the study just duplicates what every experienced photographer, model and actor have known for the past plus-90 years:

• If someone takes your picture with a short lens, the closer they stand to you when taking the picture, the more distorted, or unflattering, the picture will be. (This is well-known physics.)

• An unflattering portrait tends to create unfavourable opinions in people who view that portrait. (This is well-known human behaviour.)

This CalTech study certainly qualifies for a Captain Obvious award.
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Toronto Film Festival 2012

With apologies for the length of this post, here’s my annual rant:

The 37th edition of the annual Toronto International Film Festival (TIFF) is underway. From a photographers’ point of view, TIFF has always been considered to be very poorly-run event. Although from a movie-goer’s point of view, the film festival might be heaven.

I’ve been covering the film festival since 1988 and little has changed over the years. Off hand, I can count only four positive changes over the past 24 years:

(i) A photo pit was covered to protect against rain;
(ii) Many steel barricades were covered;
(iii) A red carpet was relocated from the small east side of a theatre to the much larger west side;
(iv) The central hub of the film festival (TIFF’s new building) has fast wifi (which works about half of the time – perhaps it’s overloaded during the festival?).

Let’s look at a few things (in no particular order):

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Batter Up

During yesterday’s Toronto Blue Jays at New York Yankees game, (the Blue Jays won 8-5), the TV announcers were talking about the value of veteran pitchers.

One announcer explained that, although younger pitchers can often throw the ball faster than the older guys, veteran pitchers have more control and they understand the game better. This means that veteran pitchers can throw exactly the right pitch at the right time and win games. That’s why, the announcer continued, veteran pitchers cost more.

A similar explanation can be used to explain why experienced photographers cost more.

 

Smaller Is Bigger

It sometimes appears that smaller companies have bigger photo budgets than larger companies. Examples:

• The world’s second largest car manufacturer last month asked about covering its Toronto press conference. It was budgeting $250 for two hours of shooting, a couple hours of editing, and a disc full of images. The photos were to be used internally and for media handouts.

By comparison, a small publisher in Toronto, with a handful of employees, budgeted $750 to cover its 30-minute press conference. One photo was for a media handout and a handful of other photos were for internal use.

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Size Doesn’t Matter

A potential customer asked why a business portrait would cost $500 when it’s only going to appear small on their website.

Up until the late 1990s, companies had no hesitation paying hundreds of dollars (or more) for a business portrait. Back then, the costs of publishing brochures, annual reports, and other print marketing materials were high, so a business portrait was just a small fraction of the overall expense.

Today, with every company having a website, the cost to publish has essentially become free. This zero-cost publishing has led some people to assume that photography should be equally inexpensive. The common question is: “Why should we pay hundreds or thousands of dollars for photos that cost nothing to publish?”
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Mirror, mirror on the wall

When a corporate photographer arrives at an office to do business portraits, someone will always say, “I don’t like having my picture taken”, “I hope I don’t break your camera lens” or “I never like pictures of myself”.

The reasons for such comments include:

(1) They’ve never had a decent portrait made of themselves.

(2) They’re exhibiting lateralization of emotion.

(3) They’re very self-conscious or self-critical.

Let’s look at each of these three in more detail.

Better Photographer, Better Portraits

(1) This first issue can be easily solved by hiring an experienced portrait photographer and staying away from cheap, amateur-like photographers. You get what you pay for.

A good photographer can produce a portrait that the customer will like. If you know you’ll be getting a good result, you’ll look forward to the photo session.
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The Three-S Business Portrait

There was a Toronto photographer who did “three-S” portraits. When someone arrived at her studio for a business portrait, which she hated doing, she would tell them to “sit down, shut-up and smile.” She would then proceed to photograph them as quickly as possible.

Most companies know that business portraits are important. When a business hires a corporate photographer to produce portraits of its key employees, these people should be warned that they will be asked to smile. This is not meant to be cruel and unusual punishment.

A smile need not be a big, toothy grin. But a friendly appearance is important and that comes not just from the mouth but also from the eyes.

By having the employees smile, the photographer is following proven science.

A recent study at Penn State University found that when you smile, you don’t only appear to be more likable and courteous, but you actually appear to be more competent.

Ron Gutman CEO/founder of HealthTap

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